Refunds & Cancellations

CANCELLATION POLICY

Due to the limited availability of our tour openings, we will authorize your credit card for 100% of the full cost of the driving package at the time of booking. We understand things come up, if you need to cancel your appointment we will allow you to move your appointment or bank your reservation for up to one full year from the date of purchase. You must notify us within 72 hours of your reservation otherwise a 20% cancellation fee will be applied and collected at the time of your rebooking.

If you no-show at the time of your reservation without notifying us ahead of time, a 100% cancellation fee i.e the total cost of your tour will be applied. For larger group events reserving 3 or more vehicles we require a minimum of 5 days notice that you require an alternate date. 

There are no exceptions to this cancellation policy.

WEATHER POLICY

Colorado’s weather can change in minutes, we try to be understanding and flexible when the weather isn’t cooperating. You will have five years from the scheduled date to reschedule for an alternate date if it is canceled due to weather.

Weather cancellations can be for projected severe weather, incoming weather and/or precipitation this means; rain, snow, hail, and/or slick roads. We monitor the weather daily and give as much notice as possible to reschedule your tour.

Tours are Weather Dependent, if this is a concern and your required tour date(s) are not flexible we recommend purchasing Trip Protection at checkout.

REFUND POLICY / MECHANICAL BREAKDOWN

We do not offer refunds for canceled or no-show reservations. Due to the nature of our business, we do have days where we run into delayed start times. These delays are usually due to traffic or incidents that are out of our control. If a delay occurs that is over an hour past the reserved start time, we will allow you to reschedule your tour within one year from the date of the tour. We do not offer refunds for delays as they are typically out of our control.

We do not offer refunds for Gift Vouchers or Monetary Gift Card purchases made on Oxotic.com or through our sales office.

In the event, we experience a breakdown or mechanical failure to the reserved vehicle for your tour, (when available) we will offer a similar vehicle of equal or greater value or provide you with a credit. Alternatively, will also allow you to reschedule at your convenience.  

Gift Cards: Expired gift cards can be re-instated for a flat fee of $100 within 6 months of their expiration date, allowing an additional 6 months for the gift card to be used. 

Groupons: Groupon vouchers do not cover fuel/maintenance costs, or any other upgrades. As per our company policy these additional costs will not be refunded.

We do our very best to work with our customers and want to make sure you are satisfied 100% with your driving experience!

PROMOTIONAL RATES

We do not allow promotional stacking of discounts. Advertised sales can not be applied to pre-paid gift cards or tour packages that have been previously purchased. Gift cards are non-refundable.